Faqs

1. Do we provide parking?

Yes! We provide one parking spot per rental at a number of our rental properties that can be purchased through Sobenewyork.com or through our reservationists. However, not all of our properties have parking. Each property has a different parking situation and our easy to use instructions will guide you through the process. If a property does not have parking, we will happily share with you any nearby parking options.

2. Is there WIFI and cable?

There is both high speed internet and basic cable. Our units also come with Smart TV’s for streaming services like Netflix and Hulu. 3. What items are provided in the House? Each bed will be made with fresh linens prior to your arrival. Bath towels will be provided based on the maximum occupancy of the property and the bathrooms will have a limited supply of hand soap, shampoo/conditioner, and a hair dryer. The kitchen will be stocked with a basic dishware set, coffee maker, pots and pans, wine glasses, coffee cups, bottle/can-opener, cork screw, microwave, and a toaster. Every unit comes with a dedicatedwork section with work chair and workplace essentials.

4. When do I need to pay for my reservation?

We require full prepayment for our bookings at the time of booking. These are residential apartments and not as easy as a hotel room to re-sell in the event you reserve and cancel your reservation.

5. What is the cancellation policy?

1 week prior to arrival, the total becomes nonrefundable. However, if we can re-rent the property, we will reimburse the guest up to the amount we were able to re-book. In the event, the reservation is canceled without penalty please allow 30 days for the refund to appear on your method of payment.

6. Do you perform background checks?

We perform criminal background checks using a secure service on all guests. This ensures the safety of all our communities.

7. Do you allow early check in?

Early check-in can only be approved within 24 hours prior to arrival. This is dependent on whether the cleaning staff has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, early check-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you. Call or email us 24 hours prior to arrival to see if early check-in is available.

8. How do I get the keys?

A set of check-in instructions will be sent 24 hours prior to your arrival by text and by e-mail. These instructions include the Address, passwords, and relevant app download links, needed to get into the building and your rental. A City hero will contact you and provide all necessary instructions to enter and work all items in the apartment.

9. Do you allow late check-outs?

A late check-out can only be approved on the day of departure. They are dependent on whether or not the cleaning staff has time to fully clean the home before the next guest’s arrival. If guests are checking in on the same day that your reservation ends, a late check-out is not allowed as it will not allow the housekeeper enough time to fully prepare the property for the next guest. Call or email us 24 hours prior to departure day to see if a late check-out is available.